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Home » Patient Resources
We're Here to Help

Patient Resources

Everything you need to prepare for your visit, understand your options, and feel confident throughout your smile journey.

Step by Step

Your First Visit

Your first visit to Boller Orthodontic Arts is designed to be informative, comfortable, and completely pressure-free.

01

Schedule Your Free Consultation

Call us, book online, or request a virtual consult. Your initial consultation is completely free with no obligation.

02

Meet Dr. Boller & Our Team

We'll welcome you to our office, give you a tour, and introduce you to our friendly team. We want you to feel at home from the very first moment.

03

Comprehensive Smile Evaluation

Dr. Boller will perform a thorough examination of your teeth, jaw, and bite. We'll take digital X-rays and 3D scans as needed.

04

Personalized Treatment Plan

Dr. Boller will present your customized treatment options, including recommended treatment type, timeline, and cost estimate.

05

Review Financial Options

Our treatment coordinator will walk you through all payment options, insurance benefits, and flexible payment plans.

06

Begin Your Smile Journey!

When you're ready, we'll schedule your first treatment appointment and get you started on the path to your dream smile.

What to Bring to Your First Visit

  • Photo ID (parent/guardian ID for minors)
  • Insurance card (if applicable)
  • Completed new patient forms (downloadable below)
  • List of any current medications
  • Any recent dental X-rays (if available)
  • Your questions, we love answering them!
Before Your Visit

Patient Forms

Completing your forms in advance helps us serve you better and reduces wait time at your appointment. Download, complete, and bring them with you, or ask our team to email them to you.

Need help?

Contact our office and we’ll walk you through every form before your visit.

Contact Us

Child - New Patient Intake Form

Complete your new patient registration form before your first visit to save time at the office.

Download PDF

Adult - New Patient Intake Form

Complete your new patient registration form before your first visit to save time at the office.

Download PDF
Making Smiles Accessible

Financial Information

We never want cost to be a barrier to achieving the smile you deserve. We offer a variety of financial options to make treatment accessible for every family.

 

Flexible Payment Plans

In-house payment plans with low or no interest, making it easy to fit orthodontic treatment into your budget.

Insurance Benefits

We work with most insurance plans and help you maximize your coverage, whether you’re in or out of network.

HSA / FSA Accepted

Orthodontic treatment is an eligible expense for Health Savings Accounts and Flexible Spending Accounts.

Claims Handling

We submit insurance claims for you and handle the paperwork, so everything moves smoothly.

Family Discounts

When multiple family members are in treatment simultaneously, we offer family discounts. Ask our team.

Free Consultations

Your initial consultation is completely free. We'll provide a full cost estimate before you make any decisions.

Discuss Your Options
We've Got You Covered

Comfort Care

Orthodontic emergencies can happen when you least expect them, and we want you to know that our team is always here to help. While true emergencies in orthodontics are rare, most situations can be managed comfortably until you can come in. Below are the most common concerns and what you can do at home.

Experiencing an Urgent Concern?

In an orthodontic emergency, staying calm will serve you best. For anything life-threatening, blood loss or major trauma, call 911 or go to your nearest emergency room immediately. For painful but non-life-threatening situations, call our office directly and we'll get you in as quickly as possible.

Crown Point
Dyer
General Soreness

There is typically an adjustment period once you begin orthodontic treatment, so there’s no need to worry if you feel some oral discomfort. Your mouth may need time to get used to your appliance and the sensation of your teeth shifting into place.

If you experience any pain or discomfort, you can take over-the-counter pain medicine or apply orthodontic wax to the areas of your appliance that are irritating. If the discomfort persists beyond a few days, we encourage you to schedule an appointment so we can identify the source and address it.

Poking or Shifted Wire

If a wire is irritating your gums or soft tissue, you can use a clean pencil eraser or a cotton swab to gently push the wire away from the area and back into a more comfortable position. Orthodontic wax placed over the end of the wire can also provide immediate relief.

If the wire has shifted significantly or you cannot manage the discomfort at home, call us and we’ll schedule a quick appointment to trim or reposition it.

Lost or Broken Retainer

If your retainer is lost, broken, or no longer fits properly, contact us right away. Teeth can shift quickly without proper retention, so it is important not to go extended periods without wearing your retainer.

Do not attempt to bend or repair a broken retainer yourself. Bring any broken pieces with you to your appointment so we can assess whether a repair or replacement is needed.

Loose Band or Bracket

If a bracket or band becomes loose, contact our office so we can let you know whether it needs to be seen right away or can wait until your next scheduled visit. In most cases, a loose bracket is not an emergency, but we do want to repair it promptly to keep your treatment on track.

If you must temporarily remove a loose piece, use a set of sterilized fingernail clippers to carefully cut the wire, never pull or force anything. Save any pieces and bring them to your appointment.
Loose Wire
When a wire comes loose from a bracket, you can try to use clean tweezers to gently guide it back into place. If the wire is causing significant irritation and you cannot reposition it, you may carefully clip the end of the wire with sterilized nail clippers as a temporary measure.
Contact our office as soon as possible so we can schedule a repair appointment and ensure your treatment continues without interruption.
Mouth Sores or Irritation
Mouth sores and soft tissue irritation are common, especially in the early weeks of treatment. Orthodontic wax applied to any bracket or wire that is rubbing will provide immediate relief. Warm saltwater rinses can also help soothe irritated tissue.

If sores persist for more than a week or appear to be worsening, please contact our office. We want to make sure every day of your treatment is as comfortable as possible.

Not sure if your situation is urgent? Give us a call, we’re always happy to help you decide the best next step.

Contact Our Office
Got Questions?

Frequently Asked Questions

Find answers to the most common questions about orthodontic treatment at Boller Orthodontic Arts.

At what age should my child have their first orthodontic evaluation?

The American Association of Orthodontists recommends that children have their first orthodontic evaluation by age 7. At this age, Dr. Boller can identify any developing issues and determine if early treatment is necessary.

How long does orthodontic treatment take?

Treatment time varies depending on the complexity of your case. Most patients complete treatment in 12–24 months. Dr. Boller will give you a personalized timeline estimate at your consultation.

Does orthodontic treatment hurt?

You may experience some mild soreness for a few days after getting your braces on or after adjustments. This is normal and temporary. Over-the-counter pain relievers and soft foods can help manage any discomfort.

How much does orthodontic treatment cost?

The cost of treatment varies depending on the type of treatment and the complexity of your case. We offer free consultations where we’ll provide a detailed cost estimate and discuss our flexible payment options.

Do you accept insurance?

Yes! We work with most major dental insurance providers that include orthodontic benefits. Our team will help you understand and maximize your insurance benefits.

What is the difference between braces and Invisalign?

Both braces and Invisalign are effective orthodontic treatments. Braces use metal or ceramic brackets and wires to move teeth, while Invisalign uses a series of clear, removable aligners. The best option depends on your specific case, lifestyle, and preferences.

Can adults get orthodontic treatment?

Absolutely! There is no age limit for orthodontic treatment. In fact, adults make up a significant portion of our patients. We offer discreet options like clear ceramic braces and Invisalign that are popular with adult patients.

How do I care for my braces?

Proper oral hygiene is essential during orthodontic treatment. Brush after every meal, floss daily using a floss threader or water flosser, and avoid hard, sticky, or chewy foods that can damage your braces.

What happens after my braces come off?

After your braces are removed, you’ll receive a retainer to maintain your beautiful new smile. Wearing your retainer as directed is essential to prevent teeth from shifting back to their original positions.

Do you offer virtual consultations?

Yes! We offer virtual consultations for patients who prefer to get started from the comfort of their home. Contact us to schedule your virtual consult.

Still have questions? We’d love to help!

Contact Us
Start Today

Get Started On Your New Smile Today

Your free consultation is one click away. Let’s design a personalized plan to give you the smile you’ve always wanted.

Book Your Free Consult
Patient Stories

Smiles That Speak for Themselves

Maryam R.
Partnering with HIP Creative was hands down the best business decision I made in 2024. When HIP says they “partner with practices,” they truly mean it. This partnership isn’t just a surface-level collaboration; it involves dedicating time upfront to learn and implement the processes they teach. Their comprehensive approach includes understanding various departments like practice strategists/consultants, paid ads on Facebook and Google, and SEO for organic growth—enhancing our online presence through our website and Google My Business page.

Consumer behavior has evolved, and recognizing this shift allows us to establish systems in our office that remove barriers to starting orthodontic treatment. HIP’s Patient Acquisition & Retention Framework (PARF™) has been instrumental in this transformation. By understanding the 11 touchpoints a consumer typically engages with before deciding to start braces, we’ve been able to streamline our processes and improve patient experience.

HIP understands that getting clicks and driving traffic to your paid ads is not enough. Their service includes everything around paid ads, giving you a better chance to convert leads into patients. They’ll meet with your team, review phone calls, and help improve customer service to make it efficient and drive results. They also train your Treatment Coordinator (TC), having you submit videos of your TC before the doctor comes in and after. Your strategist reviews your new patient process and helps you improve your delivery to give the patient a better experience.

Thanks to HIP’s expertise, we’ve seen significant growth and a more efficient practice. Their commitment to our success has empowered our team and enhanced our service to patients. I couldn’t be happier with the results of this partnership!
Moore O.
We love HIP! HIP has excellent customer service and has helped us improve our practice from marketing to training our staff and growing our business. We love having a dedicated practice advisor! MariAnn is amazing and has offered so much insight and advice. They are a one stop shop for all things!
Jeff P.
Incredible Company. My practice has doubled in the past 2 years because of them. I would highly recommend them to anyone looking for an orthodontic marketing company.
Response from the owner:Dr. Potter, thank you for your trust and partnership the past 2 years! We're looking forward to many years of success as you continue growing and serving your community.
Sherman and Briscoe O.
We've been working with HIP Creative for marketing and practice consulting, and they've been an invaluable partner for Sherman and Briscoe Orthodontics. Their team (Lily, Colin, Gretchen, MariAnn, Rachel and many more!) has done an excellent job tailoring their framework to meet our specific needs. From paid digital media and digital brand management to team training, website development, and SEO management, every service has been handled with professionalism and attention to detail. They understand the orthodontic space and our local market, and they’ve helped us grow with confidence and clarity. Highly recommend them to any practice looking for a strategic and adaptable partner.
Response from the owner:Thank you!! We appreciate your partnership.
Joshua J.
Our experience with HIP has been superb. Professional, knowledgeable, terrific communication and they have demonstrated sincere care each step of the way. They have helped us reconsider what is possible, and have been a great partner in helping us get there. Top notch!
Response from the owner:Thank you for the kind words and for placing your trust in us!!
Tami P.
With the help of HIP we have increased our new patient leads tremendously!! I love walking into the office in the mornings, like this morning, and starting our day with 6 or more leads sitting in the queue, just waiting to be called and scheduled for a new patient exam!! They, the HIP company, has followed up and met with us to help make sure we are trained and "working" their system to our ut-most advantage! We have enjoyed the relationship with everyone at HIP and all they have helped us to learn! With their help.... it's been easy to keep the leads coming in!!! Thank you HIP!!!
Response from the owner:Tami, thank you for trusting us to help Macdonald Orthodontics grow and serve your community! We are grateful for your partnership and look forward to the future!
Carter T.
Hip Creative is hands down the best marketing firm in the orthodontic industry. There are some other good ones, but Hip is more than a marketing firm. They are a real growth partner and really as much a business consultant as they are a marketing firm. The key to growing an ortho practice is not just good SEO and creating more new leads....the key is structuring your business and your team and training your team to handle and field those new leads and follow up with them properly so they aren't just "bad leads" and so they turn into case starts rather than into "bad leads." Hip taught our practice how to sturucture our team, our financing, how to answer the phones...they structured for us a full on overhaul of our business, and they helped us to actually become a real business. The black and yellow books that Luke put out through Hip are simple, which is great:), and incredible at helping doctors to change their mindset and to be open minded enough to make the changes internally within their practices that are required to get the results that Hip can get if you obey and follow their system. The key to gowth is implementation and that starts with mindset change. HIP will coach you from mindset change through implentation. Hip is not a magic genie that you pay and get practice growth. They are real growth partner that can advise you form mindset to implementation to real growth to scaling if you want. We doubled our already solid practice overnight literally by just relinquishing control and doing what Hip said to do. It's been a fun 2 years with Hip, and I feel like we are just getting started.
Response from the owner:Dr. Carter, thank you for trusting us to be your growth partner! We are thankful to serve the community alongside you. The future is bright, and we can't wait to see how you continue to grow!
Greg E.
Great experience working with HIP. Awesome leadership with Luke and Justin. Harrison is a wizard as well. They give you the playbook on how to not only get leads but to convert those leads. They care about improving your overall patient experience, which will lead to an improvement of your whole marketing/business plan. Highly recommend.
Response from the owner:Dr. Efros, thank you for placing your trust in us to help you grow! Seeing you expand from 2 to 7 locations and serve your community with the best orthodontic care (and always keeping it fun) has been a privilege to experience. Here's to the future!
Brad J.
These guys are ON IT!!! Everyone at HIP is super helpful and impossibly responsive. They must live with their phones or laptops taped to their bodies because they always get back quickly. They have helped us achieve a record year for starts/production/collections. We can't wait to see how much farther we can go with them. Definitely highly recommend... just not to any other practices in my area.
Geneseo Orthodontics and Pediatric Dentistry G.
I can’t begin to say enough good things about HIP Creative. From the very first meeting with Harrison, I knew this was the crew that would take my practice to the next level, and they did. They have been beyond supportive and helpful every step of the way from website design to social media and patient acquisition. Every team member has gone above and beyond with everything we have asked of them. I can’t thank you enough and look forward to our growth together. I will be happy to talk to any orthodontist about my experience, please feel free to contact me.
more reviews
Find Us

Come Visit Us

Crown Point, IN
Crown Point Office
  • 123 N. Main Street Suite #101
    Crown Point, IN 46307
  • (219) 663-2000
  • Wed: 8:30am–5:30pm, Fri: 6:30am–3pm
Get Directions
Dyer, IN
Dyer Office
  • 275 Joliet Street Suite #260
    Dyer, IN 46311
  • (219) 322-7645
  • Tues & Thurs: 8:30am–5:30pm
Get Directions

Every patient treated like family. Every smile crafted with care, precision, and artistry.

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Our Practice
  • What Sets Us Apart
  • Meet Dr. Ketti Boller
  • Our Technology
  • Patient Resources
  • Contact Us
  • What Sets Us Apart
  • Meet Dr. Ketti Boller
  • Our Technology
  • Patient Resources
  • Contact Us
Treatments
  • Braces
  • Invisalign
  • Other Treatments
  • Financial Info
  • FAQs
  • Braces
  • Invisalign
  • Other Treatments
  • Financial Info
  • FAQs
Locations
Crown Point
  • 123 N. Main Street Suite #101
    Crown Point, IN 46307
  • (219) 663-2000
Dyer
  • 275 Joliet Street Suite #260
    Dyer, IN 46311
  • (219) 322-7645

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Crown Point Office
call (219) 663-2000
Dyer Office
call (219) 322-7645